Phoenix Logistics: ISO9001 and AS9100D Certified Quality


An Unwavering Commitment to Quality

For our customers AS9100 and ISO 9001 certification is a given. We take it one step further. We believe that ISO 9001 and AS9100 aren’t just ‘quality’ standards, but rather the foundation for a way of doing business that produces continuous improvement and guarantees that our customers receive the highest quality product at the best possible price. Our commitment to quality is reflected in honors like being a Northrop Grumman Platinum supplier and being nominated for Boeing Supplier of the year in 2015 and receiving the Boeing Perfromance Excellence Award in 2016.

Quality in our Product

Product validation steps are integrated within every production process. This allows us to instill ownership of quality in each and every employee. Product validation results are captured and monitored electronically in our ERP/MRP System, Plex. The system’s SPC tools allow us to measure, control, and improve our product on a continuous basis. Product and material traceability is captured electronically in real-time allowing us to determine the who, what, and when of any product, material, or process with ease, at any given time, and from any computer with internet access. We also use this electronic system to control and monitor our Age Sensitive Materials.

Quality in our Processes

All of our processes are built with Quality in mind. Phoenix Logistics has established 5S and Lean Manufacturing principles to improve all of our products and processes. We strive to provide clear and easily accessible instructions for all functions and to all associates in order to eliminate Tribal Knowledge and what we call the “Hidden Factory.” We measure the effectiveness of our processes through our Internal Audit Process. Our Internal Auditing Schedule includes 5S audits and Product Conformance to Specification Audits. Furthermore, we have established Integrated Product Teams to evaluate, validate, and carry out product and process improvements on a product type basis with the goal of increasing customer satisfaction and quality.

Phoenix Logistics’ Risk Management Framework follows ISO 31000:2009 Risk Management Guidelines. An Integrated Product Team (IPT) utilizes different tools to identify, analyze, evaluate, treat, and document risks from Quote Request to Shipping – including sub-tier supplier evaluation. Open lines of communication allows us to promptly consult with our Customers regarding identified risks during any stage of the product’s life cycle.

Quality in our Culture: “Build it right the first time”

At Phoenix Logistics we believe that Quality is everyone’s responsibility. We empower our associates to take quality ownership in everything they do. To strengthen this belief, we continuously provide our associates with Lean Manufacturing, 5S, and career development training. We also provide Foreign Object Damage (FOD) training and awareness on a continuous basis to all of our associates. Phoenix Logistics strives to continuously improve and strengthen its associates’ skills set. In order to accomplish this, we have developed unique relationships with training professionals such as Arizona MEP and Blackfox Training Institute.

Quality in our Supplier Base

Phoenix Logistics is rigorous in its supplier selection process. We strive to build long-term relationships with our suppliers on the foundations of trust, ethics, and the ability to meet our customers' requirements. Phoenix Logistics shows preference to Quality focused suppliers with ISO9001 and AS9100 certifications as well as minority and woman-owned business enterprises.

Phoenix Logistics has established a Supplier Portal where its supplier base can directly access the company’s ERP/MRP System, Plex, for accurate and real-time information. Through the Supplier Portal our suppliers have:

  • Overall faster and more accurate data processing.
  • A central location for necessary and up-to-date information.
  • Access to view and respond to RFQs.
  • The ability to submit deviation requests.
  • The ability to submit Engineering Change Requests.
  • Access to purchase orders.
  • Access to purchase order quality clauses.
  • Access to view, update, and submit responses to Supplier Corrective Action Requests.
  • Access to supplier ratings.
  • Access to enter and update supplier contact information.
  • The ability to load ISO/AS9100/MIL or other certificates.
  • Automatic notifications.
  • FAI/PPAP upload capability.
  • And much more…

Download our Supplier Quality Survey here

Counterfeit Parts Prevention

Our Counterfeit Parts Prevention process complies with AS5553, Counterfeit Electronic Parts; Avoidance, Detection, Mitigation, and Disposition. Our main preventative measure is to procure components directly from the OEM/OCM or a first-tier authorized distributor. Our process requires our Receiving Inspection department to confirm component identification as well as the manufacturer information against our purchase specifications on every shipment. The requirement for a Counterfeit Parts Prevention Program compliant to AS5553, AS6081 or AS6174 is flowed down to our sub-tiers in our purchase order quality clauses. PLI is registered with GIDEP in an effort to have easy access to component information and counterfeit alerts. Our process is documented and records are available for review at any time.

Certifications, Awards, & Alliances

Phoenix Logistics, Inc. holds the following industry standard quality certifications:

  • Quality System to: ISO 9001:2015 and SAE AS9100D
  • Assemblers certified to: IPC-A-600, 610, & 620 (Acceptability of Electronic Assemblies)
  • Quality Inspectors certified to: IPC-A-600, 610 & 620 (Acceptability of Electronic Assemblies)
  • Soldering certified to: ANSI/J-STD-001
  • Risk mitigation per ISO 31000
  • Counterfeit mitigation program per AS5553
  • NASA - STD - 8739.4 Compliant
  • Boeing Process Validation Assessment (PVA) Supplier since April 30, 1998.

We are proud to have our commitment to quality recognized by our customers with the following awards:

Our membership in prominent quality organizations allows us to share and learn with other organizations that are committed to quality.




Tuesday, August 23, 2022

Susan McNamara Joins Phoenix Defense


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Thursday, July 7, 2022

Phoenix Defense Forms German Company

Phoenix Defense expands to Germany Phoenix Defense announced today that it has obtained a business license in Germany under the name Phoenix Defense Germany GmbH. Th...

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Sunday, November 1, 2020

Phoenix Logistics Prepares for More Growth

Phoenix Logistics (a Phoenix Defense Company) Announces Changes And Prepares for Growth Phoenix Logistics announced today that Greg Williamitis will assume duties as EVP and ...

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Monday, June 15, 2020

Rick Stikkers Joins PLI as Chief Engineer

  Rick Stikkers - PLI Chief Engineer   RICK STIKKERS HAS JOINED PHOENIX LOGISTICS AND PHOENIX DEFENSE AS CHIEF ENGINEER We are very happy to announce that Rick ...

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